Get in Touch

Which Way to Contact Mojoo Limited Is Fastest?

If your machine is unusable and you need it looked at today, phone is always quickest — you will speak to an engineer rather than a call centre. WhatsApp suits anyone who would rather send a photo of an error message or a cracked screen, because seeing the fault often saves a wasted journey. Email works best for quotes, business enquiries and anything with an attachment such as a purchase order.

The form on this page reaches the same inbox and is the right choice if you are not sure who to ask for. Whichever route you pick to contact Mojoo Limited, you will get a reply from a person who actually works on the machines.

Opening Hours and Response Times

The workshop is open Monday to Saturday, 9am to 6pm, and closed on Sundays and bank holidays. Phone calls during those hours are usually answered within a couple of rings, and if we are mid-repair we will call you straight back. Emails and form submissions are typically answered within a few hours on the same working day, and always by the next working day.

Out-of-hours messages are picked up first thing the following morning. If your enquiry is urgent and commercial — a server down, a business unable to trade — say so in the first line and we will prioritise it.

Finding the Workshop

We are at 4 Atlas Grove, West Bromwich, B70 9EB, a few minutes from West Bromwich town centre and easily reached from the A41 and junction 1 of the M5. There is free parking directly outside, so you can pull up and carry your machine in without hunting for a space. The nearest Metro stop is Dartmouth Street and several bus routes stop within a short walk. If you are coming from Birmingham, allow around twenty minutes outside rush hour. Give us a ring when you set off if you want us to be ready for you.

What to Bring With You

Bring the device itself and its charger, since we cannot test battery or charging faults without the original power supply. If the fault involves a password, bring the login details or be ready to reset them, and if you have a recent backup let us know where it is. You do not need the original box or paperwork.

For data recovery, bring the drive or device only and resist the urge to keep switching it on, as every power cycle reduces the chance of a clean recovery. If in doubt, contact Mojoo Limited before you travel and we will tell you exactly what we need.

Prefer Not to Travel?

You do not have to come to us at all. Our postal service lets you send your laptop for repair from anywhere in the UK, and many software faults can be sorted the same day over a remote session without anyone leaving the house. Businesses across the region can also book an onsite visit so we come to the office instead. If you would rather read up before getting in touch, our FAQs cover pricing, turnaround and guarantees in detail. For general online safety advice, the NCSC Cyber Aware pages are a sensible first stop.